Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in West Wickham

At Flowers West Wickham, we take great pride in supplying the freshest blooms to households and businesses throughout West Wickham and surrounding areas. As your trusted local florist, your satisfaction is our top priority—and we guarantee our flowers arrive fresh and beautiful, every time.

Damaged-on-Arrival Policy

If your bouquet or arrangement arrives damaged, wilted, or not up to our high standards, please rest assured we have you covered. We kindly ask that you contact our team as soon as possible on the day of delivery, and within 24 hours at the latest. To help us resolve your issue swiftly, please provide a brief description of the problem along with clear photographs of the damages or dissatisfaction. We will always work with you towards a suitable solution, whether that is a replacement or a refund, as quickly as possible.

Freshness Window Commitment

Flowers West Wickham guarantees that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for correctly and placed in fresh water away from direct sunlight or heat sources. Should the flowers deteriorate significantly within this freshness window (and provided normal care conditions have been followed), simply get in touch with us. Please include photos and details about the care your flowers have received, so we can better understand the situation and offer the right remedy.

Refunds and Replacements

Your happiness is very important to us. For valid complaints regarding damaged or substandard blooms as described above, we offer two options based on your preference:

• Refund: We can issue a full or partial refund to your original method of payment, depending on the nature and extent of the issue.
• Replacement: We can deliver a fresh replacement bouquet or flower arrangement to you at the earliest opportunity, at no additional cost.

To determine the best way forward, our team will review your claim quickly, always striving to resolve all returns and complaints efficiently and fairly.

How to Make a Complaint

If you’re dissatisfied with our flowers or our service for any reason, please contact us directly. Our friendly team is here to listen, understand, and help. When reaching out, kindly supply the following details where applicable:

• Your order reference or receipt number
• The date your flowers were delivered
• Photographs and a description of the issue

We aim to respond to all complaints within one working day, and we’ll always do our utmost to resolve matters to your satisfaction.

Trusted Local Service

Flowers West Wickham is proud to be a local florist serving the needs of our community. We supply fresh flowers to nearby homes and businesses with prompt, personal service. Every bouquet is handled with care from our team to your door. Should any issue arise, know that we’re dedicated to putting things right quickly, with the personal touch you’d expect from a trusted local provider.

Questions?

If you have any queries regarding our Returns, Refunds & Complaints policy, please do not hesitate to get in touch. We are always happy to help and grateful for your feedback, which helps us to serve you better.