Name: FLORIST CHOICE £50
Brand: Flowers West Wickham
Price: 50.00 GBP
Availability: InStock

Terms & Conditions for Flowers West Wickham Online Orders

Introduction

These Terms and Conditions ("Terms") govern your use of the Flowers West Wickham online store for flower delivery services across West Wickham and the surrounding areas. By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms. Please read them carefully before placing any orders.

If you have any questions regarding these Terms or our services, please contact us through the website's enquiry form. These Terms do not affect your statutory rights.

Definitions

In these Terms:

"We", "us", or "our" refers to Flowers West Wickham, the provider of flower delivery services in West Wickham and nearby locations.
"You" or "your" refers to the individual or entity using our website and services.
"Site" refers to the Flowers West Wickham website where purchases are made.
"Products" refers to any flowers, arrangements, gifts, or related items available for purchase on our website.
"Order" refers to a request by you to purchase Products from us.
"Order Confirmation" means our acceptance of your request and confirmation that your Order will be fulfilled.

Scope and Application

These Terms & Conditions apply to all flower delivery Orders placed with Flowers West Wickham by customers across West Wickham and the surrounding areas. By using our Site or placing an Order, you confirm that you accept these Terms.

Order Process

1. Selecting Products: Browse our online catalogue and select the flowers or related products you wish to purchase. Add chosen Products to your online basket.

2. Providing Details: At checkout, you must accurately provide all requested information, including recipient's name, delivery address (West Wickham and local areas), date and any delivery instructions. You are responsible for ensuring that all information is correct and complete before placing the Order.

3. Submitting Your Order: After reviewing your basket and confirming your selections, you may submit your Order. Upon submission, this is an offer to purchase the selected Products under these Terms.

4. Order Confirmation: Once we receive your Order, we will send you an Order Confirmation to the contact details provided, detailing the Products ordered, prices, delivery address, and an estimated delivery date. The Order Confirmation means your Order has been accepted, subject to availability and payment.

5. Order Acceptance & Fulfilment: Orders may be rejected or cancelled at our discretion, for example, if payment cannot be processed, the address is outside our delivery area, or a Product is unavailable. We will promptly notify you if any issues arise, and provide a refund or alternative where appropriate.

Product Availability and Substitution

All Products shown on our Site are subject to availability. In event that a selected Product is unavailable, we reserve the right to substitute items of similar style and equal or greater value. Should a substantial part of the Order need to be substituted, we will contact you to discuss available options. The images on the website are for illustrative purposes and the final arrangement may differ slightly, subject to seasonal flower availability.

Payments

1. Accepted Payment Methods: We accept payments via the payment methods specified at checkout, which may include major credit cards, debit cards, and other secure payment platforms. Payment must be made in full when placing your Order.

2. Pricing: Prices displayed on the Site are in British Pounds Sterling and include VAT where applicable. Delivery charges, if any, will be itemised at checkout prior to Order submission.

3. Payment Security: All payment transactions are processed using secure systems. We do not store your payment details.

4. Non-Payment: Orders will not be fulfilled if payment is not received or is declined by your card provider or bank.

Delivery Policy

1. Delivery Area: We deliver throughout West Wickham and certain surrounding areas. Please ensure the delivery address provided is within our service coverage; Orders beyond our coverage area may be declined or subject to additional charges.

2. Delivery Times: We aim to deliver Orders on the requested date as indicated at Checkout. While we strive to deliver on time, unforeseen circumstances, such as adverse weather or traffic delays, may impact delivery times. We do not guarantee a specific delivery time unless explicitly agreed in advance.

3. Delivery Instructions: You may provide special instructions during checkout. While we will endeavour to follow them, we reserve the right to exercise reasonable judgment in fulfilling deliveries for reasons of safety, practicality, or recipient availability.

4. Delivery Acceptance: If no-one is present at the delivery address, we may leave the flowers in a safe place, with a neighbour, or follow your instructions where possible. Responsibility for Products passes to the recipient upon delivery, as deemed by our drivers or agents.

Cancellations

1. Your Right to Cancel: In accordance with the Consumer Contracts Regulations 2013, customers may cancel their Order under certain conditions. However, due to the perishable nature of flowers, cancellations must be made no later than 24 hours before the scheduled delivery date for a full refund.

2. How to Cancel: To cancel an Order, please notify us through the website's contact form with your Order details. Cancellations made less than 24 hours before the delivery date may not be eligible for a refund, particularly if the order has already been prepared or dispatched.

3. Our Right to Cancel: We reserve the right to cancel Orders due to non-payment, incorrect information, outside coverage area, or if we believe that fulfilment is not possible. You will be notified of a cancellation and receive a full refund in these circumstances.

Returns and Refunds

1. Damaged or Defective Products: Please inspect your flowers promptly upon receipt. If you receive damaged or substandard flowers, notify us within 24 hours of delivery, supplying photographs if possible. We may offer a replacement or refund at our discretion.

2. Non-Delivery: If your flowers are not delivered as arranged, please contact us as soon as possible to address the issue. Where failure is due to our error, we will offer a replacement or refund.

3. Perishable Goods: For fresh flowers and arrangements, refunds cannot be processed for matters beyond our control, including recipient’s unavailability or incorrect delivery instructions provided by you.

Customer Obligations

When using our website and services you agree to:

Provide accurate and up-to-date contact and delivery information.
Comply with all applicable UK laws when using our services.
Not use our services for illegal or unauthorised purposes, including but not limited to sending offensive messages through gift notes.

Our Liability

1. Limitation of Liability: While we take utmost care in fulfilling every Order to a high standard, our liability is limited as set out below. We are not liable for:

Delays in delivery due to events outside our reasonable control (e.g., weather, road closures, accidents).
Orders that cannot be fulfilled due to incorrect or incomplete information provided by you.
Minor differences in colour, flower variety, or arrangement due to seasonal or supply constraints.

Our liability for losses you suffer is strictly limited to the purchase price of the Product ordered. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

Intellectual Property

All website content, including images, text, and logos, is the property of Flowers West Wickham or its licensors and may not be reproduced or used without our express permission.

Privacy

Your privacy is important to us. All personal information provided for Orders will be handled in accordance with our Privacy Policy and relevant UK data protection legislation.

Force Majeure

We shall not be held responsible for performance delays or failures resulting from causes outside our reasonable control including, but not limited to, natural disasters, strikes, transport disruptions, supplier failures, or government restrictions.

Amendments to Terms

We reserve the right to update or amend these Terms from time to time. Any changes will be posted on our Site, and the date of the latest revision noted. Your continued use of our services following any changes indicates your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these Terms or your use of our Site and services.

General

1. Severability: If any part of these Terms is deemed unlawful or unenforceable, that provision shall be treated as severed and the remaining provisions will continue to remain in full force.

2. Entire Agreement: These Terms constitute the entire agreement between you and Flowers West Wickham for the sale and purchase of Products, superseding any prior agreements, understandings, or arrangements.

3. Waiver: Any delay or failure to enforce our rights under these Terms does not constitute a waiver of those rights.

Contact & Feedback

If you have any feedback, questions, or concerns regarding these Terms or an Order, please get in touch using the enquiry form on our website. Our team is dedicated to providing you with high-quality online flower delivery in West Wickham and the surrounding areas.

Thank you for choosing Flowers West Wickham for your online flower delivery needs. We look forward to brightening your occasions with our fresh, beautiful flowers.